My Account
Your orders.
In one place.
See what you paid, what you saved against the national carriers, and where each package is. No password: we email you a sign-in link.
Orders
You paid
You saved
Delivered
Savings compare your price with the cheapest national carrier ground rate we could look up when you booked (retail price, usually 2–5 days). Orders without a carrier price are left out.
Your orders
Refer a friend
Saved addresses
Business details & statements
For receipts you can hand to your accountant. Add your company details, pick dates, then print the statement or download a spreadsheet. Add a PO / reference when you book and it appears on every line.
Quick range:
Files are built on your device. They list what you were charged, not tax advice. Ask your tax professional what you can deduct.
Your account
Order history is kept for one year so you can see past orders, then deleted. You can delete it yourself any time once nothing is in progress. Payment records held by Stripe are separate.
Help
Common questions
PICKUP
What do I do?
Pack the item so it is ready, leave it where you said (door, front desk) and keep your phone on. Add notes at booking about gate codes or hours.
CHANGES
Need to change or cancel?
You can cancel from your orders any time before pickup and you are refunded to your card. After pickup, call us.
PROBLEMS
Missing or late?
Open the tracking link on your order. If it has not moved when it should, call or email dispatch and give your order number.
Dispatch: (865) 000-0000 · dispatch@ridgelinecourier.example · Mon–Sat 7am–7pm